Terms of Use

Astoriasafetystores.gr is the online store for displaying and selling products via the Internet of the Greek company Astoria Safety Stores IKE, with the purpose of Trading & Installation of Fire Safety Systems, located at 5B Building Block of the Industrial Area of Sindos, with Postal Code 57022. The company's VAT number is 800574464, Ionia Tax Office, while the GEMI number is: 130100904000. Contact numbers are 2310-798794 & Fax: 2310-799439.

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the “Astoria Safety Stores” online store, located at Astoriasafetystores.gr.

Please ensure that you agree to the following terms and conditions because your further use and browsing of the above ASTORIA SAFETY STORES website implies your express and unreserved consent and agreement with them.

"Astoria Safety Stores" reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, acording to its needs and business ethics. "Astoria Safety Stores" undertakes the obligation to inform users of any modifications as well as any changes, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed.

1. Information & Products 

Provided "Astoria Safety Stores" is committed to the completeness and validity of the information provided on the Astoriasafetystores.gr website, both with regard to the existence of the essential characteristics described for each product it offers, as well as the accuracy of the data concerning the services provided by the "Astoria Safety Stores" online store, subject to any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure.

2. Limitation of liability 

“Astoria Safety Stores” cannot provide any guarantee for the availability of products, but guarantees timely notification of end consumers regarding their unavailability. “Astoria Safety Stores” is only liable for intent and gross negligence, in the event of a delay in the delivery of ordered products and for information that it itself provides or services that it provides through its website. The “Astoria Safety Stores” online store is not liable for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, “Astoria Safety Stores” has no liability for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through it.

3. Intellectual property rights

 The website Astoriasafetystores.gr is the official website of "Astoria Safety Stores". All content of the websites, posted by "Astoria Safety Stores", including images, graphics, photographs, designs, texts, services provided and products, are the intellectual property of "Astoria Safety Stores" and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, modification, resale, creation of derivative works or misleading the public regarding the actual provider of the Content of the websites is prohibited. Any reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only after prior written permission of "Astoria Safety Stores" or any other legal owner of the above copyrights.

The names, images, logos and distinctive features representing "Astoria Safety Stores" and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of "Astoria Safety Stores" and/or Astoriasafetystores.gr and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the Astoriasafetystores.gr websites should not in any way be construed as a transfer or assignment of a license or right to use them.

4. User Obligations Users of the website 

Astoriasafetystores.gr agree that they will not use it and the online store of "Astoria Safety Stores" to send, publish, send by e-mail or transmit in other ways any Content that is unlawful, harmful, threatening, offensive, harassing, defamatory, vulgar, obscene, libelous, constitutes a violation of another's privacy, shows empathy, or expresses racial, national or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content is used to collect or store users' personal data.

5. Security 

“Astoria Safety Stores” recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information related to your personal data and your transactions are safe and confidential. The security of the “Astoria Safety Stores” Online Store is achieved by the following methods: Customer Identification The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with absolutely secure access to your personal data. You are given the opportunity to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its confidentiality and concealing it from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store of "Astoria Safety Stores" is not responsible for the use of the secret code by an unauthorized person. We recommend that you, for security reasons, change your password at regular intervals and avoid using the same and easily detectable codes (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and create passwords.

Automatic Logout 

If there is no activity for 60 minutes, you will be automatically logged out of the members area of the “Astoria Safety Stores” online store.

Controlled Access (firewall) 

Access to the “Astoria Safety Stores” systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential data and information of the company. 

Transaction Confidentiality

Maintaining confidentiality is considered self-evident. The same basic principles that govern classic transactions also apply in the case of e-commerce. All information transmitted by the user/member to “Astoria Safety Stores” is confidential and “Astoria Safety Stores” has taken all necessary measures to ensure that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. “Astoria Safety Stores” does not disclose customer and transaction information unless it has written authorization from you or is required by a court decision or decision of another public authority. In the event that “Astoria Safety Stores” uses third parties to support its systems, it ensures confidentiality. You can request any information held about you as well as its correction in the event that you can document the existence of an error. For your own security, you should also treat all information provided through the service as confidential and private and not disclose it to third parties.

6. Supplier's Liability and Warranty

New products with a long lifespan ("durable consumer goods") are mandatorily accompanied by a 2-year written warranty ("commercial warranty") from the manufacturer of the product or the company that imported the product into the EU or the company that appears as the manufacturer ("Supplier"). The basic terms of the commercial warranty are as follows:

• If during the warranty period a defect appears in the product and the Supplier refuses or delays the repair beyond the time necessary in each case, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the Customer is entitled to request the temporary replacement of the product for the duration of the repair. The Supplier's breach of its obligations does not affect the validity of the warranty, which the. Customer may invoke and require the Supplier to comply with.
• The Supplier must provide the Customer in writing, in the Greek language or with internationally established symbols, with clear and complete instructions for the safe use, maintenance, upkeep and full exploitation of the product and information on the risks during its use and maintenance. The guarantee must include, in simple, legible and intelligible language, at least the name and address of the guarantor, the product to which the guarantee refers, its precise content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be voided by excessive exclusion clauses. The duration of the guarantee must be reasonable in relation to the time during which these products are expected to remain technologically up-to-date, if this time is the shortest of their probable lifespan.In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan.

The products provided by the company are accompanied by written instructions for use and a written guarantee of good operation of a reasonable duration, in the Greek language. The guarantee form always includes the name and address of the manufacturer, the product to which the guarantee refers, its exact content, its duration, its local scope of validity, as well as the rights granted by applicable law. The COMPANY, as long as it is a Supplier according to the above, includes in its products with a long lifespan, the conditions concerning their safe use and maintenance, and with which the Customer must comply. The guarantee of each durable consumer product has a duration according to the manufacturer from the date of purchase and allows the free repair of the problem, provided that:  

1. The warranty of the agency and the proof of purchase of the device exist.
2. The fixed elements of the device (Serial No.) have not been altered.
3. Damage is not excluded based on the manufacturer's warranty form.